We’re here to help.
At Nikoleit™, customer satisfaction and a smooth shopping experience are at the heart of everything we do. If you have questions about your order, a product, a return, or need assistance with anything else, our support team is always ready to assist you.

📩 Contact Information

Email Support
service@nikoleit.ch
We typically respond within 24 hours (working days).

Postal Address
Nikoleit
Mattächer 7B
5453 Remetschwil
Switzerland

(Important: Please contact us before sending returns so we can guide you through the process.)

💬 How We Can Assist You

We provide support for:

  • Questions about orders or payments
  • Shipping & delivery information
  • Tracking issues
  • Returns & replacements
  • Warranty inquiries
  • Product-related questions
  • General customer service

Our goal is to help you quickly and reliably.

📦 Returns & Replacements

If you received a defective item, the wrong variant, or would like to request a return, please contact us first.

To request return or replacement assistance:

  1. Email service@nikoleit.ch
  2. Provide your order number
  3. Attach a photo or short video of the issue (if applicable)

You can find detailed information in our Refund & Replacement Policy.

💎 Warranty Support

We offer several guarantees to ensure your satisfaction:

âś” Quality Guarantee

Covers manufacturing defects, faulty clasps, scratches on arrival, wrong variants, etc.

âś” Anti-Tarnish Guarantee

Covers unexpected tarnishing or discoloration not caused by misuse.

âś” Lifetime Warranty Option (CHF 9.99)

Provides lifetime coverage for manufacturing-related defects and plating issues for items purchased with the warranty upgrade.

To submit a warranty claim:

  1. Email us at service@nikoleit.ch
  2. Include your order number
  3. Show the issue via photo or video

We will review your request within 24–48 hours.

Your satisfaction is our priority.
Our support team is dedicated to ensuring that your Nikoleit™ experience is smooth, elegant, and reliable — from your first visit to delivery and beyond.

If you have any questions at all, please reach out:
📩 service@nikoleit.ch

We are here to help.

We make things that work better and last longer. Our products solve real problems with clean design and honest materials.