Fast. Reliable. Worldwide.
At Nikoleit™, we believe luxury should arrive effortlessly. Every order is processed with precision, securely packaged, and shipped with trusted international carriers to ensure a smooth delivery experience from our warehouse to your doorstep.
📦 Order Processing Time
All orders are processed from our fulfillment centers within:
- 1–3 business days (Monday–Friday)
During high-volume periods such as holidays or special promotions, processing times may extend slightly. You will receive a confirmation email as soon as your order has been shipped.
🌍 Estimated Delivery Times
Delivery times vary depending on your region.
🇨🇭 Switzerland
- 5–12 business days
🇪🇺 European Union
- 5–12 business days
🇺🇸 United States & Canada
- 5–12 business days
🌎 Rest of the World
- 5–12 business days
These timeframes are estimates provided by our shipping partners. Delays caused by customs, weather conditions, or high seasonal volume may occur.
🚚 Shipping Methods
We work with reliable international logistics partners to ensure fast and secure shipping.
Depending on your region, your order will be sent via:
- Local postal services
- International priority carriers
- Tracked parcel services
All shipments include tracking information, which is automatically sent via email once your order is dispatched.
🔍 Tracking Your Order
Once your order has shipped, you will receive a tracking link to monitor your delivery in real time.
If your tracking number shows no updates for several days, this is normal during international transit. Should the delay extend beyond the estimated timeframe, feel free to contact our support team.
🧾 Customs, Duties & Taxes
Depending on your location, additional customs fees or import taxes may apply.
- Switzerland: No customs fees for domestic orders
- EU: Most orders pass without additional import fees
- US/International: Import regulations vary by country
Nikoleit is not responsible for customs delays or additional charges, as these are determined by your local authorities.
🎁 Missing or Incorrect Items
If your shipment arrives incomplete, damaged, or with an incorrect item, please contact our support team within 7 days of delivery so we can resolve the issue promptly.
🏠 Incorrect Address Information
Please ensure that your shipping address is entered correctly during checkout.
If the address is incorrect or incomplete:
- Orders returned to us can be reshipped once the correct address and additional shipping cost (if applicable) are provided.
- Orders delivered to the wrong address due to incorrect customer input cannot be refunded.
If you notice a mistake, contact us immediately — changes can only be made before the order is processed.
📦 Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are unable to issue a refund.
If your package is missing:
- Check with neighbors or building reception
- Verify if it was delivered to a parcel box
- Contact your local courier
- Reach out to us with your order number
We will support you with any necessary claims.
❗ High-Volume Periods
During holidays (Black Friday, Christmas, New Year) and global peak periods, shipping delays may occur. We recommend ordering early to avoid disappointment.
💬 Need Help?
If you have any questions regarding your order or delivery, our support team is always here to help.
We typically respond within 24 hours.