Privacy policy

Privacy Policy

Last updated: December 7, 2025

Nikoleit™ (“we”, “us”, “our”) operates this online store and is responsible for the collection and processing of your personal information when you interact with our website, place an order, or contact us.
We are committed to protecting your privacy and handling your data transparently and responsibly.

This Privacy Policy explains how we collect, use, and share your information, and which rights you have regarding your personal data.

1. Personal Information We Collect

We collect personal information in the following categories:

Information you provide directly

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by our payment providers)
Order details (products purchased, returns, inquiries)

Automatically collected information

IP address
Device type, browser type
Cookies and tracking technologies
Pages viewed, session information
Interaction with our website

Information from third-party service providers

We receive limited data from platforms that support our store, such as Shopify (hosting, checkout system), payment processors, analytics partners, and shipping providers.

We do not collect any data that is unnecessary or unrelated to order processing and store operations.

2. How We Use Personal Information

We use your data for the following purposes:

Providing our services

Processing and delivering your orders
Managing payments and refunds
Communicating order updates
Handling returns, replacements, and customer support

Improving and personalising your experience

Website optimisation
Product recommendations
Performance and analytics
Fraud prevention and security monitoring

Marketing (optional)

If you consent, we may send newsletters or promotional communications.
You can unsubscribe at any time.

Legal compliance

We may process your information to comply with legal obligations, tax requirements, or to respond to valid requests by authorities.

3. Sharing Your Personal Information

We share your data only when necessary to provide our services:

Shopify (store hosting, checkout, security)
Payment providers (Stripe, Shopify Payments, PayPal etc.)
Shipping carriers (Swiss Post, DHL, etc.)
Customer support systems
Analytics & security partners

We do not sell personal information to third parties.

Some service providers may process data outside Switzerland/EU, but only under approved data protection frameworks (e.g., Standard Contractual Clauses).

4. Cookies & Tracking Technologies

We use cookies to:

Maintain your shopping cart
Improve website performance
Analyse visitor behaviour
Support personalised advertising (if accepted)

You can manage cookie preferences in your browser at any time.

5. Data Retention

We keep personal information only as long as necessary:

For legal and tax obligations
To process your orders
To provide customer support
To improve our services

Once retention periods expire, your data is deleted or anonymised.

6. Your Rights

Depending on your location, you may have the following rights:

Access your personal data
Request correction of inaccurate data
Request deletion (where legally allowed)
Object to certain processing activities
Withdraw consent for marketing
Request data portability

To exercise your rights, contact us at:

📩 service@nikoleit.ch

We may need to verify your identity before fulfilling your request.

7. Children’s Data

Our services are not intended for individuals under the age of 16.
We do not knowingly collect children’s personal information.

8. International Transfers

If data is transferred outside Switzerland/EU, we rely on:

Standard Contractual Clauses
Adequacy decisions
Approved safeguards

We ensure that your data remains protected at all times.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.
Any updates will be posted on this page with the updated “Last updated” date.