Refund policy

At Nikoleit®, your satisfaction is our priority.
We want every customer to feel confident and supported when shopping with us.
Below you will find all information regarding returns, replacements and warranty options.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

be unused and in original condition
be returned in its original packaging
include all accessories (if applicable)

Customised or personalised products are excluded from returns unless they are defective or incorrectly delivered.

2. How to Request a Return

Please contact us at service@nikoleit.ch with your order number.

The item you wish to return
A short explanation or photo (optional)

Our support team will respond within 24–48 hours with instructions and the return address.

Return shipping costs

Return shipping costs are the responsibility of the customer, unless:

the item arrived damaged
the wrong item was delivered
the product has a manufacturing defect

In these cases, we cover all replacement costs.

3. Free Replacement for Quality Issues

If your item arrives:

damaged
defective
with the wrong variant
with a confirmed quality issue

…you will receive a free replacement.

In most cases, a physical return is not required, but we may request photos for verification.

To request a replacement:

Email us at service@nikoleit.ch
Include your order number
Attach photos or a short video of the issue

We review all cases within 24–48 hours.

4. Non-Refundable Cases

We cannot accept returns for:

normal wear and tear
damage caused by improper use
modified or altered products
hygiene-sensitive items that were worn (e.g., earrings)
returns requested outside the 14-day period

5. Order Cancellations

Orders can be cancelled only if they have not been processed or shipped yet.
If your order is already in fulfillment, cancellation is no longer possible.